Short answer
Your username is the email address you used when you registered for the website.
If you’re not sure which email you used, support can help confirm it.
Why this happens
Many borrowers have more than one email address.
Login issues often happen when the email entered does not match the one used during registration.
What to know
The website does not use a separate username
You must enter the exact email you registered with
Trying different emails repeatedly may cause login errors
If you don’t remember which email you used, you’ll need help from support.
What you should do next
If you think you know the email:
Try logging in using that email
Select Forgot Password if needed
If you’re unsure which email you used:
Contact support to confirm the correct email on file
Contact us if…
Contact support if you’re unsure which email you registered with or can’t log in.
Email support@sageservicing.zendesk.com and include:
Full name
Loan number
Property address
Any email addresses you may have used
Providing complete information helps us assist you faster.
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