Short Answer
You can authorize someone to access information about your mortgage account. This allows communication only and does not add them to the loan.
What’s Happening
You may want a family member, attorney, or representative to speak with us about your loan. Authorization allows us to share account information.
What It Means for You
You can authorize someone verbally for the same day or in writing for ongoing access. All borrowers may need to sign for written authorization.
What You Should Do Next
For same-day access or to request a written authorization form, visit our Get Help page and select the preferred contact option.
Important Information
Verbal authorization expires at the end of the business day.
Written authorization remains in effect until revoked.
Contact Us If
You want to add or remove someone from your account.
You are unsure which authorization option applies.
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