I Can't Login to My Account

Short answer

You log in with the email and password you created for the website.
If enabled, you’ll also enter a verification code.

You do not log in with your loan number, SSN, or ZIP.

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Why this is happening

Login issues usually happen because:

• You haven’t created a Sage website account yet

• You’re trying to use login details from an old website

• You’re entering an email address different from the one you registered with

⚠️ Old wesite usernames and passwords will not work.

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What to check first

Make sure you’re using:

• The email address you registered with (this is your username)

• The password you created for the website

• A verification code, if prompted

Your loan number, SSN, and ZIP are only used during registration, not login.

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Try this next

1. Confirm you’re using the same email you registered with

2. Re-enter your password carefully

3. Select Forgot Password if you’re unsure

4. If your account is locked, wait 10 minutes, then reset your password

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Password rules

Your password must:

• Be at least 8 characters

• Include uppercase, lowercase, and a number

• Not include your email address

• Not match your last 4 passwords

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Still can’t log in?

Email [e-mail] and include:

• Full name

• Loan number

• Property address

• Brief description of the issue