Short answer
Your website password must meet specific security rules.
If it doesn’t, your password change or login will fail.
Why this matters
Password errors are a common reason borrowers can’t:
Finish account registration
Reset their password
Log in successfully
Following the rules below helps prevent errors and account lockouts.
Password requirements
Your password must:
Be at least 8 characters long
Include one uppercase letter
Include one lowercase letter
Include one number
Password restrictions
Your password cannot:
Contain your email address
Match any of your last 4 passwords
If it does, you’ll be asked to choose a different password.
What to do if you see an error
If your password isn’t accepted:
Check that it meets all the requirements above
Avoid reusing a previous password
Try creating a new password you haven’t used before
Once your password meets the rules, you should be able to continue.
Contact us if…
Contact support if:
You meet all requirements but still see an error
Your password reset fails repeatedly
You’re unable to finish account setup
Email support@sageservicing.zendesk.com and include:
Full name
Loan number
Property address
Brief description of the issue
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