What Do I Need to Register My Account?

Short answer:

To register, you’ll need your loan number, the last 4 digits of your Social Security number, and the ZIP code of the property tied to your loan.

What’s happening

To protect your information, we first verify that you’re connected to the loan before you create an online account.

We use three pieces of information to locate your loan:

• Loan number
• Last 4 digits of your Social Security number
• Property ZIP code
   

If the information matches our records, you’ll be able to move forward and create your account.

What to expect / What to do

1. Find your loan number

You can locate your loan number on:

• Your welcome letter
• A recent mortgage statement
• Other official correspondence from your servicer
  
   

Your loan number is not your Social Security number.

2. Enter your information carefully

Make sure:

• You enter the loan number exactly as shown
• You use the last 4 digits of your SSN
• You enter the ZIP code for the property (not your mailing address, if different)
  
   

3. Select your loan

If your information matches, select the correct property to continue.

4. Create your account

Once your loan is verified, you’ll:

• Enter your email address
• Create a password
• Set up verification (if prompted)
   

After that, you’ll be able to log in and manage your loan online.

Contact us if…

• You can’t find your loan number
• The system says your information doesn’t match
• You recently transferred servicing and cannot locate your loan