Short answer:
Many payoff quotes are available immediately online. Written or manually reviewed requests may take up to 7 business days, depending on your loan.
What’s happening
The timing depends on how the request is submitted and the complexity of your loan.
Typical timeframes:
- Online system-generated request: Immediate or within 1 business day
- Manual review: Up to 7 business days
- Complex loans (bankruptcy, foreclosure, modifications): May take longer
Federal servicing rules require timely responses to written payoff requests.
What it means for you
If you’re refinancing or selling your home, it’s important to request your payoff early.
You are responsible for confirming your closing timeline and ensuring the payoff quote is valid through your funding date.
If your closing date changes, you may need an updated quote.
What you should do next
- Submit your payoff request as soon as you know your estimated closing date
- Check the valid-through date on the quote
- Share the quote with your title or closing agent
Contact us if…
- You submitted a request and have not received a response within expected timeframes
- Your loan is in bankruptcy or foreclosure and you need status updates
- Your closing is urgent
This article is for general information only and does not change the terms of your loan.
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